Grievance officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise complaints about SocietyBanks with our Grievance officer.

Grievance officer

Nayak, Bangalore admin@kubal.online

What to include

• your name and email address
• a link to the page your complaint is about
• what is wrong, and what you would like us to do

How quickly we act

• We acknowledge complaints within 24 hours.
• We resolve complaints within 15 days.
• We act on requests to remove content within 72 hours, and within 24 hours for intimate or morphed images of a person.
• We answer questions and complaints about your personal data as soon as we can, and within 90 days at most.

If you’re not satisfied

• About content: you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
• About personal data: once you have used this process, you can complain to the Data Protection Board of India.

Updated 25 Oct 2026